Frequently 
Asked Questions
If you have other burning questions we weren’t able to address here, feel free to email.
Orders & Shipping
Creating an account is recommended to help you track your orders and easily access your order history. You can complete your purchase without creating an account.
Currently, WAHAJ delivers to all governorates across Egypt only.
Most orders are delivered within 1–3 business days, depending on your location.
Yes. Orders with a total value of 1,500 EGP or more qualify for free shipping unless stated otherwise during promotional campaigns.
Once your order is confirmed and shipped, we’ll keep you updated through email, phone, or WhatsApp whenever available.
Yes, you can request to cancel your order before it has been shipped. Once the order is dispatched, cancellation may no longer be possible.
Yes. Cash on Delivery is available for eligible orders within Egypt.
To reduce fraudulent orders and failed deliveries, WAHAJ may request a non-refundable deposit that covers part or all of the shipping cost. The deposit is deducted from your total order value upon delivery.
Yes. You can send your order directly to someone else by entering the recipient’s shipping address during checkout. If you have any special delivery requests, feel free to contact our Customer Support before your order is shipped.
No. The package does not include pricing information, making it suitable for sending as a gift.
Yes, you may request to update your shipping address before your order is shipped. Once the order has been dispatched, address changes may no longer be possible.
Products
Yes. Every WAHAJ fragrance is carefully developed using premium ingredients and strict quality standards to ensure an exceptional fragrance experience.
Store your fragrance in a cool, dry place away from direct sunlight, heat, and humidity to preserve its quality.
Fragrance longevity depends on skin type, weather, and application method. For best results, apply to clean, moisturized skin.
Absolutely. Our fragrances are designed to complement both everyday wear and special occasions.
Yes. Skin chemistry, weather, and humidity can affect how a fragrance develops and how long it lasts.
We do our best to display products accurately. However, slight differences in packaging or color may occur due to photography, lighting, or product updates.
Each product page includes detailed fragrance notes, scent descriptions, and key characteristics to help you choose the fragrance that best matches your personal preference.
When stored properly in a cool, dry place away from direct sunlight, fragrances can maintain their quality for several years. For the best experience, we recommend keeping the bottle tightly closed after each use.
Our collection includes fragrances designed for Him, Her, and Unisex, allowing you to find a scent that perfectly matches your style and personality.
Returns & Refunds
Yes. Eligible products may be returned or exchanged within 14 days of delivery according to our Return & Refund Policy.
No. For hygiene and quality reasons, opened or used fragrances cannot be returned or exchanged.
Customers are responsible for return shipping costs unless the issue resulted from WAHAJ or the shipping provider.
Please contact our Customer Support within 24 hours of receiving your order. We’ll review the case and provide an appropriate solution.
Payments
Gift Cards will be available soon. Stay tuned for updates.
Gift Cards are non-refundable and cannot be exchanged for cash.
Your gift card can be redeemed through phone orders and online as well as in our stores located in the US and Canada.
We’ll send another amazing Lush gift card design to you.
Yes. After your order is confirmed, you will receive an order confirmation. A purchase receipt or invoice will be provided whenever applicable.
Payments may be declined for several reasons, including insufficient funds, incorrect payment information, bank restrictions, or security verification. If your payment fails, please try again using another payment method or contact your bank for assistance.
Yes. All online payments are processed through trusted and secure payment providers using encrypted technology. WAHAJ does not store your complete payment card information.