Privacy 
Policy
Last Updated: August 13, 2026
At Wahaj | وَهَج (“Wahaj,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website, mywahaj.com, placing an order, contacting us, or interacting with our services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
By using our website or providing your information, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Wahaj | وَهَج
Address: Heliopolis, Cairo, Egypt
Website: mywahaj.com
Email: we-care@mywahaj.com
WhatsApp / Phone: 01042862113
Wahaj operates as an online fragrance and lifestyle brand serving customers within Egypt.
2. Information We Collect
We may collect information that you provide directly when you interact with our website or place an order, including:
- Full name
- Phone number
- Email address
- Billing and delivery address
- Order details and order history
- Information you provide when contacting customer support
- Product reviews and other content you voluntarily submit
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser and device information
- Operating system
- Website pages visited
- Referring pages or sources
- Cookies and similar technologies
- General website usage and interaction information
We do not intentionally store your full card or payment credentials. Online payment processing is handled by authorized payment service providers.
3. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Confirm orders and communicate with you regarding your purchase
- Arrange delivery and shipment tracking
- Provide customer support
- Process returns, refunds, or other order-related requests
- Maintain and improve our website and services
- Prevent fraud, misuse, or unauthorized activity
- Maintain records necessary for legitimate business and legal purposes
- Manage customer reviews and feedback
- Send newsletters and promotional communications where permitted
- Provide personalized marketing and advertising
- Measure website performance and marketing effectiveness
- Understand how visitors use our website
- Comply with applicable legal and regulatory requirements
4. Cookies and Tracking Technologies
Wahaj may use cookies, pixels, tags, analytics tools, and similar technologies to improve the website and understand how visitors interact with it.
We may use services such as:
- Google Analytics
- Meta Pixel
- TikTok Pixel
- Other analytics, advertising, and measurement technologies that may be introduced in the future
These technologies may collect information such as your device, browser, pages visited, interactions, and general usage patterns.
Where required, we will obtain the appropriate consent before using technologies that require consent under applicable law.
5. Payment Information
For online orders, payments may be processed through Paymob and supported payment methods such as Visa, Mastercard, and Apple Pay.
Wahaj does not intentionally store your complete payment card information on its own systems. Payment information may be collected and processed by the relevant payment service provider in accordance with its own privacy and security practices.
6. Sharing Your Information
We may share limited information with trusted third parties when necessary to provide our services.
Delivery and Shipping Providers
We may provide the delivery provider with information necessary to deliver your order, such as:
- Customer name
- Phone number
- Delivery address
- Order information
Payment Providers
Payment-related information may be processed by our payment provider, including Paymob, where applicable.
Analytics and Marketing Providers
We may use third-party platforms such as Google, Meta, TikTok, and similar providers to measure website performance, advertising campaigns, and marketing activities.
These providers may process certain information according to their own privacy policies and applicable requirements.
We do not sell your personal information as a standalone commercial product.
7. Marketing Communications
From time to time, Wahaj may use your contact information to send:
- Promotional offers
- New product announcements
- Special campaigns
- Newsletters
- Order-related communications
- Customer updates
You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders or transactions.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, business records, security, dispute resolution, and compliance with applicable legal obligations.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to any legal or operational retention requirements.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information where legally permitted
- Object to or restrict certain forms of processing
- Withdraw consent where processing is based on consent
- Request information regarding how your data is used
To submit a privacy-related request, contact us at:
We may need to verify your identity before completing certain requests.
Some information may need to be retained where required by law or where necessary to establish, exercise, or defend legal claims.
11. Children’s Privacy
Our website is intended for general consumers. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.
12. Third-Party Websites
Our website may contain links to websites, applications, payment providers, social media platforms, or other third-party services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When changes are made, the updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
For questions, requests, or concerns relating to this Privacy Policy or your personal information, please contact us:
Wahaj | وَهَج
Heliopolis, Cairo, Egypt
Email:
we-care@mywahaj.com
WhatsApp / Phone:
01042862113
Website:
mywahaj.com