Last Updated: August 13, 2026
Welcome to Wahaj | وَهَج.
These Terms & Conditions govern your use of mywahaj.com and your purchase of products from Wahaj.
By accessing our website, placing an order, or purchasing any product from us, you agree to these Terms & Conditions.
1. About Wahaj
Wahaj | وَهَج
Heliopolis, Cairo, Egypt
Email:
we-care@mywahaj.com
WhatsApp / Phone:
01042862113
Website:
mywahaj.com
Wahaj currently provides delivery services within Egypt.
2. Website Use
You agree to use this website only for lawful purposes and in a way that does not:
- Violate applicable laws or regulations
- Interfere with the operation or security of the website
- Attempt to gain unauthorized access to the website or its systems
- Submit false, fraudulent, or misleading information
- Misuse our content, trademarks, images, or other intellectual property
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, sizes, availability, and other information displayed on the website are accurate and up to date.
However, slight differences may occur between product images and the actual product due to photography, lighting, screen settings, packaging changes, or other circumstances.
Product availability may change without prior notice.
4. Prices
All prices displayed on the website are stated in Egyptian Pounds (EGP), unless otherwise indicated.
Shipping charges are calculated based on the customer’s delivery address and are displayed during checkout.
Wahaj reserves the right to correct pricing, product information, or promotional errors when discovered.
5. Orders
When you place an order, you are submitting a request to purchase the selected products.
After an order is placed, a Wahaj representative may contact you using the information provided during checkout to confirm the order and delivery details.
An order may be cancelled or declined where reasonably necessary, including where:
- The product is unavailable
- The information provided is incorrect or incomplete
- The order appears fraudulent or suspicious
- The order cannot reasonably be fulfilled
Where an online payment has already been made and Wahaj cancels an order for a reason attributable to Wahaj, the applicable refund will be processed in accordance with the Refund & Return section below.
6. Guest Checkout
Customers may purchase products without creating a separate customer account.
The information provided during checkout must be accurate, especially the customer’s name, phone number, email address, and delivery address.
7. Payment Methods
Wahaj currently accepts:
- Cash on Delivery
- Visa
- Mastercard
- Apple Pay
Online payments may be processed through Paymob.
For Cash on Delivery orders, payment is collected when the order is delivered.
Wahaj does not intentionally store complete payment card information on its own systems.
8. Order Confirmation
For certain orders, our customer service team may contact the customer to confirm:
- Order details
- Delivery address
- Contact information
- Availability to receive the order
Failure to provide the required confirmation may result in the order being delayed or cancelled.
9. Shipping Policy
Delivery Area
Wahaj currently delivers within Egypt only.
Shipping Charges
Shipping charges are calculated based on the delivery address and may vary depending on the destination.
The applicable shipping fee will be displayed during checkout.
Free Shipping
Orders with a total value of EGP 1,500 or more may qualify for free shipping, subject to the applicable conditions displayed on the website at the time of purchase.
Estimated Delivery Times
Estimated delivery times are approximate and may vary depending on the destination, courier availability, order confirmation, public holidays, weather conditions, and other circumstances beyond our reasonable control.
As a general estimate:
- Cairo and nearby areas: approximately 1–2 business days
- Other governorates: approximately 2–5 business days
These are estimates rather than guaranteed delivery dates.
Shipment Tracking
Where available, shipment tracking information may be sent to the email address provided during checkout.
Delivery Attempts
If the customer is unavailable at the time of delivery, the delivery provider or Wahaj may contact the customer to arrange another delivery attempt.
Additional delivery attempts may be subject to the applicable courier’s policies.
Customer Responsibility
Customers are responsible for providing an accurate and complete:
- Name
- Phone number
- Email address
- Delivery address
Delays or failed delivery attempts resulting from incorrect or incomplete information may not be considered the responsibility of Wahaj.
10. Returns and Refunds
Wahaj aims to provide a straightforward return experience while maintaining the quality and safety of our fragrance products.
Nothing in these Terms is intended to limit or remove any mandatory consumer rights granted under applicable Egyptian law.
Return Request Period
Customers may request a return within 14 days of receiving their order, subject to the conditions set out in this policy and any mandatory rights available under applicable Egyptian law.
The return period begins on the date the customer receives the order.
Opened or Used Products
Wahaj may accept returns of opened or lightly used fragrance products, provided that the product remains in an acceptable condition for return.
For partially used perfume products, the applicable return condition is that no more than 10 ml has been used.
Requests involving more than 10 ml of usage may be reviewed individually and may not qualify for a voluntary return, subject to any mandatory rights available under applicable law.
Product Condition
Returned products should, where reasonably possible, include the original packaging and accessories and should not have been intentionally damaged, altered, refilled, or otherwise tampered with by the customer.
Damaged Products
If a product arrives damaged due to Wahaj or the delivery service, please contact us as soon as possible and preferably within 14 days of receiving the order.
Please provide photographs or other evidence showing the condition of the package and product.
Where the issue is confirmed to be attributable to Wahaj or the delivery service, Wahaj will arrange an appropriate resolution, which may include replacement or refund, without charging the customer for the related return shipping where applicable.
Damage caused by the customer after delivery may not qualify for a refund or replacement.
Incorrect Product
If Wahaj sends an incorrect product, please contact us within 14 days of receiving the order.
Where the mistake is attributable to Wahaj, we will arrange the appropriate return and resolution at no additional cost to the customer, subject to applicable law.
Change of Mind
Customers who simply change their mind may request a return within 14 days of receiving the order.
In such cases, the customer may be responsible for return shipping costs and any applicable costs associated with the return, subject to applicable law.
11. Refund Method
Approved refunds will generally be issued using the same payment method used for the original purchase, where technically and reasonably possible.
For Cash on Delivery orders, refunds may be processed through an appropriate electronic method, such as bank transfer, InstaPay, or an electronic wallet, after the required information is provided and verified.
Refund processing times may depend on the payment provider or financial institution.
12. Exchanges
Wahaj may offer an exchange depending on the circumstances and product availability.
However, in many cases, the fastest way to receive a different product is to return the original item and, once the return is accepted, place a separate order for the desired product.
Any applicable shipping charges will depend on the reason for the exchange and the circumstances of the order.
13. How to Request a Return or Refund
To request a return, refund, or resolution, contact:
Please include:
- Order number
- Customer name
- Phone number
- Reason for the request
- Relevant photographs or evidence where applicable
Our customer service team will review the request and provide the next steps.
14. Product Usage and Customer Responsibility
Customers are responsible for using and storing fragrance products appropriately and according to any instructions provided on the product packaging or website.
Customers should avoid exposing fragrance products to inappropriate heat, direct sunlight, flames, or other conditions that may affect product quality or safety.
Wahaj is not responsible for problems caused by misuse, improper storage, alteration, or handling after delivery.
15. Reviews and User-Generated Content
Customers may submit reviews and other content where the relevant feature is available.
By submitting content, you confirm that:
- The content is truthful and based on your genuine experience
- You have the right to submit it
- It does not infringe the rights of another person
- It does not contain unlawful, abusive, defamatory, or misleading material
Wahaj reserves the right to remove content that violates these requirements.
16. Gift Cards
Where gift cards are offered on the website, their value, validity, redemption conditions, and any applicable restrictions will be stated at the time of purchase.
Gift cards may not be exchanged for cash unless required by applicable law.
17. Promotional Offers
Promotional codes, discounts, free shipping offers, gift-with-purchase promotions, and other offers may have additional terms.
Unless expressly stated otherwise, promotional offers cannot necessarily be combined.
Wahaj reserves the right to correct obvious errors and withdraw or modify promotional offers where necessary.
18. Intellectual Property
All content available on mywahaj.com, including:
- Logos
- Brand elements
- Product photography
- Text
- Graphics
- Website design
- Videos
- Product names
- Other original materials
is owned by or licensed to Wahaj and may not be copied, reproduced, modified, distributed, or commercially used without prior written permission, except where permitted by law.
19. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
We may temporarily suspend or modify website functionality for maintenance, upgrades, security reasons, or other operational needs.
20. Third-Party Services
The website may use third-party providers including payment processors, delivery companies, analytics services, advertising platforms, hosting providers, and other service providers.
Your interaction with third-party services may also be governed by their own terms and policies.
21. Limitation of Liability
To the extent permitted by applicable law, Wahaj shall not be responsible for losses arising from:
- Incorrect information provided by the customer
- Failed delivery caused by incorrect contact or address information
- Misuse or improper storage of products
- Events outside our reasonable control
- Temporary website interruptions
- Third-party services or systems beyond our reasonable control
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
22. Events Beyond Our Control
Wahaj shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, public emergencies, transportation disruptions, strikes, internet or system failures, government restrictions, or other extraordinary events.
23. Applicable Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of the Arab Republic of Egypt, without limiting any mandatory rights available to consumers under applicable law.
24. Changes to These Terms
Wahaj may update these Terms & Conditions from time to time.
The updated version will be published on this page together with the revised “Last Updated” date.
Continued use of the website after an update may constitute acceptance of the updated Terms, to the extent permitted by applicable law.
25. Contact Us
For questions, complaints, returns, refunds, orders, or other customer service matters, please contact:
Wahaj | وَهَج
Heliopolis, Cairo, Egypt
Email:
we-care@mywahaj.com
WhatsApp / Phone:
01042862113
Website:
mywahaj.com
We encourage customers to contact us first so that we can attempt to resolve any issue directly and fairly.